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Last Updated: November 2025
Welcome to Comfort Crew! By accessing our website or purchasing our services, you agree to the following Terms of Service.
1. Overview
Comfort Crew (“Company,” “we,” or “our”) operates as a marketing and creative services agency offering brand strategy, social media management, and related products.
2. Use of Services
You agree not to misuse our website, replicate materials without permission, or engage in conduct that may harm our brand or other users.
3. Payments
All payments for services, subscriptions, or digital products must be made in full before work begins unless otherwise agreed in writing. Prices are subject to change but will not affect ongoing active agreements.
4. Intellectual Property
All materials, templates, designs, and strategies created by Comfort Crew remain the intellectual property of the Company unless otherwise licensed. Clients receive the right to use delivered materials for business purposes only.
5. AI-Assisted Tools
Comfort Crew may use AI-assisted tools to support parts of our workflow, such as organizing information, drafting ideas, or exploring early creative concepts. These tools are only used to improve efficiency, they are not used to replace human work.
All final designs, artwork, graphics, branding materials, animations, and written content are created, reviewed, and approved by a human team member.
By using our services, you acknowledge that AI tools may be used in a limited, supervised way.
6. Cancellations & Termination
You may cancel a service anytime by written notice. Refund eligibility will depend on work completed at the time of cancellation. Comfort Crew reserves the right to refuse or terminate services for misuse, harassment, or non-payment.
7. Disclaimer
We do not guarantee specific results (such as follower growth, sales, or leads). Our services provide professional guidance and strategy based on best practices.
8. Limitation of Liability
Comfort Crew is not liable for indirect damages or losses arising from the use or inability to use our services. Our total liability shall not exceed the amount paid for the specific service.
9. Contact
For any questions, contact itscomfortcrew@outlook.com or visit www.comfortcrewcollective.com.
Last Updated: October 2025
1) Our Approach: Fix → Credit → Refund (in that order)
We believe most issues are best solved through mediation and problem-solving first. Our resolution ladder is:
1. Fix/Redo: We clarify the brief, revise deliverables, or re-run the service to meet scope.
2. Store Credit: If a fix isn’t suitable, we offer store credit toward any future Comfort Crew service or digital product.
3. Refund: If neither a fix nor credit reasonably resolves the concern, a refund may be considered under the criteria below.
2) Eligibility for Refunds (Service-Based)
Because we create customized marketing services and digital assets, refunds are generally not available once work has begun. A refund may be granted only if all of the following are true:
- No work has started within 72 hours of payment, and
- You cancel in writing before any materials are delivered or consultations held.
If work has started, we’ll prioritize fix/redo or store credit. In rare cases, a partial refund may be considered for clearly unused portions of a multi-phase scope at our discretion.
3) Digital Products (Final Sale)
All digital downloads, templates, and guides are final sale and non-refundable once delivered/accessed.
If you experience a technical issue (e.g., corrupt file, access problem), we will replace or re-deliver promptly.
4) Subscriptions
- You can cancel anytime; billing stops at the end of the current paid cycle.
- If a subscription deliverable is delayed or materially not as described, we’ll first fix/redo, then pro-rate a credit, and only if unresolved, consider a partial refund for the undelivered portion.
5) Events, Workshops & Training
- If Comfort Crew cancels, you’ll receive a full refund or 100% credit toward a future date—your choice.
- If you cancel:
  - ≥ 7 days before the event: 100% store credit.
  - < 7 days before: 50% store credit.
  - No-show: no refund/credit.
- Credits from events expire 12 months from issue unless stated otherwise.
6) Mediation & Problem-Solving Process
If you’re unhappy at any point:
1. Email us at itscomfortcrew@outlook.com with your order number, timeline, and specific concerns.
2. We’ll reply within 2 business days to propose fix/redo options or a credit.
3. If we can’t resolve it together within 7 business days, we’ll review eligibility for a partial or full refund per Sections 2–5.
7) Store Credit Terms
- Non-transferable; usable on any Comfort Crew service/digital product unless noted.
- Valid for 12 months from the issue date.
- Any promotional or bonus credits will include their own terms/expiry if applicable.
8) Chargebacks & Disputes
Please contact us first. We’re committed to a fair solution via the Fix → Credit → Refund ladder. Filing a chargeback before giving us the chance to resolve may delay the outcome.
9) Force Majeure
Delays or non-performance caused by events beyond our reasonable control (e.g., outages, illness, emergencies) will be handled via reschedule, fix/redo, or store credit as appropriate.
10) How to Contact Us
For any refund or resolution requests, email itscomfortcrew@outlook.com with your order number and a brief summary of the issue. We’ll work with you to make it right.
Last Updated: October 2025
Comfort Crew (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data across our website, social media channels, and related services.
1. Information We Collect
We may collect:
- Personal Information: Name, email, phone number, social handles, and payment information when you purchase or sign up for services.
- Usage Data: Information automatically collected via cookies, analytics tools, or third-party integrations (e.g., Squarespace, Google Analytics).
- Marketing Interactions: Messages, submissions, or contact forms completed on our website.
2. How We Use Information
We use collected information to:
- Provide and manage services, consultations, and campaigns.
- Process payments and send invoices.
- Improve user experience, site functionality, and offerings.
- Send marketing updates, offers, or content (you can unsubscribe anytime).
3. Data Sharing
We never sell personal data. We may share information only with:
- Trusted service providers (payment processors, analytics tools, or contractors).
- Legal authorities if required by law or in protection of our rights.
4. Security
We use SSL encryption and standard security practices. However, no system is completely secure—please exercise caution when sharing personal data online.
5. Your Rights
You may request access, correction, or deletion of your personal data at any time by contacting us at itscomfortcrew@outlook.com.
6. Cookies
We use cookies to enhance functionality and analytics. You can disable them through your browser settings.
7. Changes to This Policy
Updates to this Privacy Policy will be reflected by the “Last Updated” date above.